Shipping policy

Order Processing Time All products at Interchangeable Vibes are exclusively designed and 3D-printed to order in our Virginia workshop. Because we manufacture each piece individually upon receiving your order, please allow up to 7 business days for order processing and production before your item is shipped.

Processing times do not include weekends or federal holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your delivery location.

  • Standard Shipping: Delivery typically occurs within 3-7 business days after the order has been processed and shipped.

  • Expedited Shipping (if offered): Delivery typically occurs within 1-3 business days after the order has been processed and shipped.

Delivery delays can occasionally occur due to carrier issues or severe weather conditions. Interchangeable Vibes is not responsible for transit delays once the package has been handed over to the shipping carrier.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.

International Shipping We proudly offer international shipping to Canada, Mexico, Europe, Central America, and South America. International shipping rates are calculated dynamically at checkout based on the total weight of your items and your exact delivery location.

We utilize USPS First-Class Package International for lightweight orders and USPS Priority Mail International for heavier packages. Delivery times vary significantly by region and local customs processing, typically ranging from 7 to 35 days.

Customs, Duties, and Taxes Interchangeable Vibes is not responsible for any customs and taxes applied to your order. We do not collect these fees at checkout. All fees imposed during or after shipping are the sole responsibility of the customer (including VAT, tariffs, import duties, and local taxes). Your local customs office may hold your package until these standard import fees are paid in full.

Damages During Transit We package our 3D-printed designs with the utmost care, but we understand that rough handling can occur. If your item arrives broken or damaged due to transit, please refer to our Return & Refund Policy. You must contact us at interchangeablevibes@gmail.com within 3 days of the marked delivery date and provide clear photographs of both the damaged product and the shipping box. We will gladly manufacture and ship a replacement of the exact item ordered.

Lost or Stolen Packages If your tracking information states that your package was delivered but you have not received it, please check with neighbors and look around your delivery area. Sometimes carriers mark packages as delivered prematurely.

If you are still unable to locate your package after 48 hours of the "delivered" status, you must contact the shipping carrier directly to file a claim. Interchangeable Vibes is not responsible for lost or stolen packages that have been confirmed as delivered to the address entered for an order.

Incorrect Shipping Addresses Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the additional shipping costs required to reship the item.

Contact Us If you have any questions or concerns regarding the shipping of your order, please reach out to us at interchangeablevibes@gmail.com.